Shipping and Delivery
When will my order be shipped?
Orders are typically processed within 1–3 business days after payment confirmation. During sale periods, collection launches, or public holidays, processing may take slightly longer.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
What happens if my order is delayed?
Delivery times are estimates and may vary depending on the courier, destination, weather conditions, customs clearance, or other circumstances beyond our control.
If your parcel is significantly delayed, please contact us and we will be happy to assist with the courier.
Orders & Payment
What payment methods do you accept?
We accept secure online payments processed through Stripe. Available payment methods will be displayed at checkout.
How do I know if my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation email. Please make sure to enter the correct email address at checkout.
Can I change or cancel my order after placing it?
Once an order has been confirmed, we are unable to guarantee any changes or cancellations as your order may already be in preparation.
If you need assistance, please contact us as soon as possible and we will do our best to help before the order is processed.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, please contact us as soon as possible. We will do our best to update the shipping address, but changes cannot be guaranteed once the order has entered the fulfilment or shipping process. Once an order has been shipped, we are unable to change the delivery address.
Can I use more than one discount code per order?
Only one discount code can be applied per order. If you have multiple valid codes, please choose the one you would like to use at checkout.
What should I do if my payment was unsuccessful?
Please check that your payment details are correct and try again. If the payment is still unsuccessful, you may try another available payment method or contact us for assistance.