Shipping and Exchanges
Shipping

Orders are typically processed within 1–3 business days after payment confirmation.

For orders within Thailand, delivery generally takes approximately 1–3 business days after dispatch.

International delivery times vary depending on the destination and courier service. Tracking information will be sent by email once your order has been shipped.

During collection launches, promotional periods, or public holidays, processing and delivery may take slightly longer.

Customers are responsible for providing complete and accurate shipping information. Once an order has been shipped, we are unable to change the delivery address.
Exchanges

AOP Archive does not accept returns for refunds.

We accept size or colour exchanges for eligible full-priced items within 7 days of receiving your order, subject to stock availability.

Items are limited to one exchange per order.

All exchange requests must be approved by AOP Archive before the item is sent back.
Exchange Conditions

To be eligible for an exchange, items must be:

  • Unworn, unused, and unwashed
  • In their original condition
  • Returned with all original tags attached
  • Free from makeup, perfume, deodorant, stains, or other signs of wear

All items will be inspected before an exchange is approved.

Items that do not meet these conditions may be refused and returned to the customer.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Bodysuits and selected intimate items for hygiene reasons
  • Sale or Final Sale items
  • Items purchased under promotions where exchanges are specifically excluded
  • Items that have been worn, washed, altered, or damaged after delivery
Exchange Shipping Costs

Customers are responsible for all shipping costs associated with exchanges, including the cost of returning the original item and shipping the replacement item.

We recommend using a trackable shipping service and keeping proof of shipment. AOP Archive is not responsible for items lost during return transit.
Faulty or Incorrect Items

If you receive an incorrect item or believe your item may be faulty, please contact us within 7 days of delivery with your order number and clear photos of the item.

Our team will review the issue and assist you with the appropriate solution. For confirmed faulty or incorrect items, AOP Archive will cover the applicable shipping costs.
International Orders

International orders may be subject to duties, taxes, or customs charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price.

If a parcel is refused or returned due to unpaid duties, taxes, or customs charges, any costs incurred may be charged to the customer.
Customer Service

For shipping or exchange enquiries, please contact AOP Archive Customer Service with your order number and details of your request.

Please allow our team time to review your request before sending any items back.